Terms & Conditions

Legal Disclaimer

This agreement (“Agreement”) sets forth the terms and conditions between Kleine Roo B.V., a Dutch limited liability company (“Kleine Roo,” “we,” or “us”), and users (“you” or “your”) and governs your use of Kleine Roo’s website (the “Site”) and the purchase or access of Kleine Roo’s products and services (“Services”), including but not limited to online babywearing support, consultations, courses, educational materials, and related digital content.

BY ENTERING, ACCESSING, BROWSING, SUBMITTING INFORMATION TO, PURCHASING SERVICES, OR OTHERWISE USING THE SITE, YOU ACKNOWLEDGE AND AGREE TO THE FOLLOWING TERMS AND CONDITIONS.

Kleine Roo reserves the right to modify or supplement any or all of the terms of this Agreement from time to time without notice to you. We will post the revised Terms on this page, and the updated Terms will be effective immediately upon posting. Continued use of the Site or Services following the posting of any changes constitutes your acceptance of the changes. If you do not agree with the terms of this Agreement at any time, you must cease use of the Site and Services. We encourage you to print a copy of this Agreement for your records.

Kleine Roo's privacy policy ("Privacy Policy") describes how we may use your personal information in compliance with the General Data Protection Regulation (GDPR/AVG). Your acceptance of this Agreement constitutes your acceptance of the Privacy Policy, which is incorporated herein by reference. If you object to your personal information being used as described in the Privacy Policy, please do not use or access the Site.

Your Information and Account

(a) By using the Site and Services, you represent that you are at least 18 years of age and of the age of legal majority in your country of residence if older than 18.

(b) To use portions of the Site and to purchase Services, you may be required to provide personal information, including your name, phone number, address, and payment details. You agree to provide information that is true, accurate, complete, and current. We process this data in accordance with our Privacy Policy, and you have the right to access, correct, or delete your data as provided by the GDPR/AVG.

(c) You may have the option to register with the Site to access certain resources or Services offered by Kleine Roo. You will be required to select a username and password. You are responsible for maintaining the confidentiality of your password and agree not to share your password or login information with anyone outside your immediate family living in the same household. You agree to notify us immediately if you suspect unauthorized use of your account. You are fully responsible for all activities that occur under your account, and Kleine Roo reserves the right to suspend or terminate your account at any time for any reason.

Consumer Rights and Health Information

(a) Right of Withdrawal: If you purchase Services from us, you may have the right to withdraw from the contract within 14 days without giving any reason, provided the services have not been fully performed. This does not apply to digital content if you have expressly agreed to begin the performance before the end of the withdrawal period and have acknowledged that you lose your right of withdrawal once the download or streaming of the digital content has begun.

(b) You are fully responsible for your own safety and wellbeing, as well as for the safety and wellbeing of any children you carry or care for while using Kleine Roo’s products and Services.
Kleine Roo offers babywearing guidance, educational materials, and personalized support for informational purposes only. Our Services are not a substitute for professional medical, physiotherapeutic, or developmental advice. It is your responsibility to ensure that you and your child are physically capable of using carriers or following the provided instructions safely. Kleine Roo cannot be held liable for any harm, injury, or damage resulting from the use or misuse of our guidance, products, or instructions.

(c) All information provided through the Site or our communication channels (including WhatsApp, email, or video consultations) is intended for general educational purposes. It is not medical advice and should not replace individualized assessment by a healthcare professional. Always follow the advice of your healthcare provider or pediatric specialist regarding your child’s health, physical development, or specific needs.
If you experience pain, discomfort, or uncertainty while babywearing, discontinue use and seek professional guidance.
IF YOU HAVE A MEDICAL EMERGENCY, CONTACT YOUR LOCAL EMERGENCY SERVICES IMMEDIATELY.

Termination

You may terminate this Agreement at any time by discontinuing your use of the Site and Services and paying any outstanding amounts due. Kleine Roo may terminate this Agreement or suspend your access to the Site or Services without notice if you fail to comply with any provision of this Agreement, engage in unauthorized or unlawful use of the Site, or fail to pay any amounts due.

Service Orders

(a) Availability and Changes: Certain Services may be available exclusively online and may have limited availability. We reserve the right to limit the quantities of any Services, change descriptions, pricing, and availability, or discontinue any Services at any time. All Services are intended for your personal, non-commercial use, and you agree not to share them with others outside your immediate family.

(b) Order Refusal: Kleine Roo reserves the right to refuse any order at any time for any reason. We may limit or cancel quantities purchased per person, per household, or per order. In such cases, we will attempt to notify you using the contact details provided.

Pricing, Payments and Refunds

a) Prices: All prices are listed in U.S. Dollars. By ordering Services, you agree to pay the amounts confirmed in your order. Payment is accepted by credit card or other methods provided on the Site. Prices are subject to change at any time without notice.

(b) Refund Policy: Due to the digital nature of our Services, including online consultations, fit checks, and course access, all sales are final once content or communication access has been granted. Refunds may be considered only in exceptional cases at our sole discretion.

(c) Payment Processing: Payments are processed by a third-party payment processor. You represent and warrant that all payment information provided is accurate and that you are authorized to use the payment method. Kleine Roo is not responsible for errors by the payment processor. You waive any right to chargeback disputes with your payment provider.

Data Protection and Privacy

Kleine Roo respects your privacy and is committed to protecting your personal data in accordance with GDPR/AVG. Our Privacy Policy outlines how we collect, use, and safeguard your data, including your rights to access, rectify, or erase your personal information. By using our Site and Services, you consent to the data practices described in our Privacy Policy.

Third-Party Websites

The Site may contain links to third-party websites. These links are provided for your convenience, and Kleine Roo does not endorse or take responsibility for the content or privacy practices of such websites. We encourage you to review the privacy policies of any third-party sites you visit.

We may use third-party communication platforms (e.g., WhatsApp Business) to deliver our support services. By using these platforms, you acknowledge that their separate privacy terms apply, and Kleine Roo is not responsible for any data practices of these third parties.

Exchange of Information

By using our Site and Services, you agree to receive communications from Kleine Roo electronically. You consent to receive all communications, including agreements, notices, and disclosures, in electronic form. We are not responsible for errors in the transmission of electronic communications.

Mobile Services

When you access the Site through a mobile device, your wireless carrier’s standard charges, data rates, and other fees may apply. The availability of certain mobile services may depend on your carrier and device, and not all services may work with all carriers or devices.

Content and Intellectual Property

All content on the Site, including text, graphics, logos, and software, is the property of Kleine Roo or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or exploit any content from the Site without prior written permission from Kleine Roo.

User Conduct and Restrictions

You agree not to engage in any unlawful or prohibited activities when using the Site or Services. You may not attempt to gain unauthorized access to the Site, other accounts, or computer systems connected to the Site. You agree not to use the Site in a manner that could damage, disable, or impair the Site or interfere with others' use of the Site.

Submissions and Feedback

(a) Comments: Any comments, feedback, suggestions, or ideas you submit to Kleine Roo related to the Site or Services are the property of Kleine Roo. By submitting such content, you assign all rights to Kleine Roo.

(b) No Obligation to Monitor: Kleine Roo is not obligated to monitor or respond to user submissions. We reserve the right to remove content that violates this Agreement or is otherwise objectionable.

Copyright Infringement

If you believe your copyright has been infringed on our Site, please contact our designated Copyright Agent with the necessary information as required by applicable law.

Limitation of Liability

Kleine Roo's liability to you is limited to the maximum extent permitted by law. In no event will Kleine Roo be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Site or Services. Our total liability to you will not exceed the amount you paid to access the Site or purchase the Services.

International Use and Jurisdiction

Kleine Roo makes no representation that the Site or Services are appropriate or available for use outside the Netherlands. Accessing the Site or using our Services from other countries is at your own risk, and you are responsible for compliance with local laws and regulations.

This Agreement is governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from or related to your use of the Site or Services shall be submitted to the exclusive jurisdiction of the competent court in Leeuwarden, the Netherlands, unless mandatory law provides otherwise.